Shipping policy

Processing Time

• Orders are processed within 2-4 business days (Monday–Friday, excluding public holidays).

• You’ll receive an email confirmation once your order has been dispatched.

Shipping Rates & Delivery Times

• We ship throughout New Zealand using tracked courier services.

• Standard delivery usually takes 2–5 business days after dispatch (rural addresses may take longer).

• Shipping rates are calculated at checkout and may vary depending on your location.

Rural Delivery

• Rural addresses may take an extra 2–3 business days. Additional charges may apply.

Order Tracking

• Once your order has shipped, you’ll receive a tracking link so you can follow its journey.

Delays

• While we aim to get your order to you as quickly as possible, shipping times may occasionally be affected by courier delays, weather events, or peak seasons (e.g. Christmas).

International Shipping

• At this stage, we only ship within New Zealand.

Questions
If you have any questions about your order or delivery, please contact us at info@nzplaymats.co.nz